- An office set up will be available for tenants to visit with enquiries or to sign new leases and lease renewals.
- Once per month the building will be inspected and a detailed report will be given to Landlords.
- Outgoing check list will be done with the exiting tenant and any maintenance issues detailed Credit vetting process – including obtaining ID copies, application to lease document, copies of bank statements and payslips and TPN/Experian credit checks.
- A detailed check list will be done with the incoming tenant.
- Inspection of all maintenance and property services and cleaners work.
- Handling all maintenance, rental and other enquiries from tenants and maintenance plus cleaning contractors.
- The Landlords bank details will be reflected on the Lease agreement.
- All rentals and deposits will be kept by the Landlord.
- Invoicing will be done on Rent Master.
- Should the Landlord require invoicing to be done at his offices, a small additional monthly fee will apply.
- Security and maintenance
Security guards and maintenance workers at the property on a part-time basis will be made available as required.
Residential Administration Services:
- Detailed file per tenant
- Advertising vacancies
- Showing of premises
- Drawing up of leases
- Renewal of leases
- Enforcement of rules
- Invoice and levy statement distribution
- Debt collection of arrear levies
- Collection of rental and levies and monthly services charges
- Monthly billing and distribution of owner levy statements by e-mail, post or hand delivery to the property
- Liaising with attorneys appointed to manage legal collections (Legal costs are for the Landlords account)
- Creditor payments
- Utilities: recovery of utility charges from tenants
- Ensuring timeous payment of electricity, sewage, water and all utilities
- Ensure fire hoses are not tampered with
- Manage parking allocations
- Attend to security issues e.g. on compliance with locking of gates
- Monthly reports to landlords
- Management of cleaners, gardeners, security and maintenance personnel
- Sourcing the best maintenance quotations
- Sourcing garden service when required